Frequently Asked Questions
Frequently Asked Questions
Orders
- How do I place an order?
- Can I modify or cancel my order?
- When will my order enter production?
- How will I know my order has been confirmed?
Made-to-Measure
- Are all garments made to measure?
- How do I submit my measurements?
- What if I need help taking my measurements?
- Can I request custom alterations?
- Why is every garment made by hand?
Production & Craftsmanship
- How long does production take?
- Are your garments handmade?
- Are pieces produced in limited quantities?
- Why may garments vary slightly?
Shipping
- Do you ship worldwide?
- How long does shipping take?
- Will I receive tracking information?
- Will I have to pay customs duties or import taxes?
Returns & Refunds
- What is your return policy?
- Are made-to-measure garments eligible for return?
- What if my order arrives damaged?
- How long do refunds take?
Products
- Are your pieces limited edition?
- How should I care for my garment?
- Will sold-out pieces return?
- Do you offer bespoke commissions?
Payments
- What payment methods do you accept?
- Is my payment secure?
Customer Care
- How do I contact Customer Care?
- How do I contact Press & Media?
- How quickly do you respond to inquiries?
How do I place an order?
Browse our collections, select your preferred creation, and complete checkout through our secure payment system. You will receive an order confirmation by email once your purchase has been successfully placed.
Can I modify or cancel my order?
Because many ZIANMI creations are handcrafted and made to measure, requests to modify or cancel an order must be submitted as soon as possible. Once production has begun, changes or cancellations may no longer be possible.
When will my order enter production?
Production typically begins after your order has been confirmed and, where applicable, your measurements have been received.
How will I know my order has been confirmed?
A confirmation email will be sent to the email address provided during checkout. If you do not receive it, please contact Customer Care.
Made-to-Measure
Are all garments made to measure?
Yes. Every ZIANMI garment is handcrafted and made to measure for the individual client. Rather than producing garments in standard inventory, each piece is created specifically for the person who commissions it.
How do I submit my measurements?
If your garment requires measurements, our Customer Care team will contact you after your order is placed with clear instructions for submitting the necessary measurements.
What if I need help taking my measurements?
Our Customer Care team is available to guide you through the measurement process. If assistance is needed, we will provide instructions to help ensure the most accurate fit possible.
Can I request custom alterations?
Depending on the design, custom adjustments may be available. Please contact Customer Care before placing your order to discuss your request. Additional fees and production time may apply.
Why is every garment made by hand?
At ZIANMI, craftsmanship is central to everything we create. Each garment is individually handcrafted to emphasize quality, artistry, and attention to detail. This made-to-measure approach allows us to create pieces that reflect the individuality of each client while maintaining the exclusivity of every collection.
Production & Craftsmanship
How long does production take?
Because every ZIANMI garment is handcrafted and made to measure, production times vary depending on the complexity of the design. Estimated production times will be communicated during the ordering process, and customers will be kept informed throughout the creation of their garment.
Are your garments handmade?
Yes. Every ZIANMI garment is individually handcrafted with meticulous attention to detail. We believe true luxury is defined by craftsmanship, precision, and the time devoted to creating each piece.
Are pieces produced in limited quantities?
Yes. Many ZIANMI creations are produced as limited editions or in carefully controlled quantities. This approach preserves the exclusivity and collectible nature of each collection.
Why may garments vary slightly?
Each garment is individually handcrafted. Subtle variations in construction, texture, or finishing are a natural result of the artisanal process and should be appreciated as part of the unique character of every ZIANMI creation. These distinctions are not imperfections but hallmarks of authentic craftsmanship.
Do you use mass production?
No. ZIANMI does not operate as a mass-production fashion brand. Every garment is created individually, allowing us to focus on quality, artistry, and an exceptional level of craftsmanship rather than volume.
Shipping
Do you ship worldwide?
Yes. ZIANMI proudly offers worldwide shipping. We work to ensure that our handcrafted creations can be delivered to clients around the world.
How long does shipping take?
Because every garment is handcrafted and made to measure, shipping begins after production has been completed. Delivery times vary depending on your location, customs processing, and the shipping service selected.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking information will be sent to the email address provided during checkout, where available.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price unless otherwise stated.
Is my order insured during shipping?
Where available, shipments may include carrier-provided tracking and insurance. If your package is lost or arrives damaged, please contact Customer Care as soon as possible so we can assist you in resolving the issue.
Can I ship my order as a gift?
Yes. If you are purchasing a ZIANMI creation as a gift, please let us know before your order is shipped. We will do our best to accommodate special packaging or gift requests whenever possible.
Returns & Refunds
What is your return policy?
Because many ZIANMI creations are handcrafted and made to measure, our return policy differs from that of mass-produced retailers. Eligible non-custom items may be returned in accordance with our Return & Refund Policy. Please contact Customer Care before returning any item.
Are made-to-measure garments eligible for return?
Made-to-measure garments are created specifically for each client and are generally not eligible for return or refund, except where required by applicable law or if the garment arrives damaged, defective, or does not conform to the confirmed order specifications.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact Customer Care within 48 hours of delivery. Include your order number and clear photographs of the item and packaging so we can review your request and provide an appropriate resolution.
How long do refunds take?
If a refund is approved, it will be issued to the original payment method. Depending on your financial institution, processing may take 5–10 business days after the refund has been authorized.
Who pays for return shipping?
Unless the return is due to our error or a defective item, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
How do I request a return?
To request a return, please contact support@zionamadioparis.store before sending any item back. Return authorization is required for all eligible returns.
Products
Are your pieces limited edition?
Many ZIANMI creations are released in limited quantities. Each collection is thoughtfully produced to preserve its exclusivity and collectible value.
How should I care for my garment?
To help preserve the beauty and craftsmanship of your ZIANMI garment, please follow the care instructions provided with your purchase. Proper storage and professional garment care are recommended for delicate materials and couture-quality finishes.
Will sold-out pieces return?
Some creations are produced as one-time or limited-edition releases and may not be restocked. Occasionally, selected designs may return in a future collection at the discretion of ZIANMI.
Do you offer bespoke commissions?
Yes. Select bespoke commissions and special projects may be accepted based on availability and design requirements. Please contact Customer Care to discuss your vision and determine whether your request can be accommodated.
Are the photographs an exact representation of the garment?
We make every effort to present our creations as accurately as possible. Because each garment is handcrafted and viewed on different devices, slight variations in color, texture, or finish may occur.
Why choose a handcrafted garment?
A handcrafted garment reflects time, skill, and artistry that cannot be replicated through mass production. Every ZIANMI creation is individually made with exceptional attention to detail, resulting in a piece that is both distinctive and enduring.
Payments
What payment methods do you accept?
We accept major payment methods available through our secure checkout. The payment options displayed at checkout may vary depending on your location.
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment providers. ZIANMI does not store your full payment card information on our servers.
When will I be charged?
Payment is collected at the time your order is placed. Once payment has been successfully processed, your order will enter our production workflow.
Can I pay in installments?
Where supported by our payment partners, eligible customers may be offered installment payment options during checkout. Availability depends on your location and the payment provider.
Which currency will I be charged in?
Orders are processed in the currency displayed during checkout. Your bank or payment provider may apply exchange rates or foreign transaction fees if applicable.
How do I contact Customer Care?
For assistance with orders, products, shipping, or general inquiries, please contact:
Our team typically responds within 1–2 business days.
How do I contact Press & Media?
For editorial inquiries, brand collaborations, and media requests, please contact:
How quickly do you respond to inquiries?
We strive to respond to all customer and media inquiries within 1–2 business days. Response times may vary during holidays, product launches, or periods of high demand.
Still have a question?
If you cannot find the information you are looking for, our Customer Care team is here to help. We are committed to providing thoughtful, personalized assistance and ensuring an exceptional experience with every ZIANMI creation.