Refund policy
Return & Refund Policy
Return & Refund Policy
At ZION AMA DIO L.L.C., owner of the ZIANMI brand, each creation is produced with exceptional care and attention to detail. Many of our items are handcrafted, made to order, or released in limited quantities. For this reason, our return policy differs from that of mass-market retailers.
Returns
Eligible items may be returned within 14 days of delivery if they are:
- Unworn
- Unused
- In their original condition
- Returned with original packaging and tags
To begin a return, please contact:
Return authorization is required before any item is sent back.
Non-Returnable Items
The following items are not eligible for return or exchange unless they arrive damaged or defective:
- Made-to-order products
- Bespoke commissions
- Customized or personalized items
- Gift cards
- Digital products
- Intimate apparel where prohibited by law or for hygiene reasons
Refunds
Once your return has been received and inspected, we will notify you of the approval or denial of your refund.
Approved refunds are issued to the original method of payment within 5–10 business days, depending on your financial institution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photographs of the item and packaging.
We will work with you to resolve the issue as quickly as possible.
Return Shipping
Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Contact
For all return and refund inquiries: