Frequently Asked Questions

Orders

• How do I place an order?
• Can I modify or cancel my order?
• When will my order enter production?
• How will I know my order has been confirmed?

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Made-to-Measure

• Are all garments made to measure?
• How do I submit my measurements?
• What if I need help taking my measurements?
• Can I request custom alterations?
• Why is every garment made by hand?

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Production & Craftsmanship

• How long does production take?
• Are your garments handmade?
• Are pieces produced in limited quantities?
• Why may garments vary slightly?

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Shipping

• Do you ship worldwide?
• How long does shipping take?
• Will I receive tracking information?
• Will I have to pay customs duties or import taxes?

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Returns & Refunds

• What is your return policy?
• Are made-to-measure garments eligible for return?
• What if my order arrives damaged?
• How long do refunds take?

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Products

• Are your pieces limited edition?
• How should I care for my garment?
• Will sold-out pieces return?
• Do you offer bespoke commissions?

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Payments

• What payment methods do you accept?
• Is my payment secure?

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Customer Care

• How do I contact Customer Care?
• How do I contact Press & Media?
• How quickly do you respond to inquiries?

 

Ordering

How do I place an order?

Browse our collections, select your preferred creation, and complete checkout through our secure payment system.

Once your purchase has been successfully placed, you will receive an order confirmation by email. For made-to-measure or bespoke creations, additional information may be requested before production begins.

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Can I modify or cancel my order?

Requests to modify or cancel an order should be submitted as soon as possible.

For standard-size or non-custom items, cancellation eligibility depends on the status of the order and our applicable Return & Refund Policy.

For made-to-measure, bespoke, customized, or made-to-order creations, changes or cancellations may no longer be possible once production has begun.

Please contact Client Services as soon as possible if you need to request a change.

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When will my order enter production?

This depends on the type of creation ordered.

For made-to-measure, bespoke, or made-to-order pieces, production generally begins after the order has been confirmed and, where applicable, all required measurements or customization details have been received.

Standard-size or available products that do not require individual production will instead be prepared for fulfillment according to the applicable processing time.

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How will I know my order has been confirmed?

An order confirmation will be sent to the email address provided during checkout.

For creations requiring measurements, customization, or additional client information, Client Services may contact you separately before production begins.

If you do not receive your order confirmation, please contact press@zionamadioparis.store.

 

Made-to-Measure

Are all ZIANMI garments made to measure?

No. ZIANMI offers both standard-size and made-to-measure creations.

Selected garments and bespoke commissions may be created according to the individual client’s measurements, while other pieces are offered in standard sizes or designated as one size.

The applicable sizing and production method is stated on each product page before purchase.

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How do I submit my measurements?

If a creation requires individual measurements, our Client Services team will contact you after your order is placed with instructions for submitting the measurements required for that particular design.

Where available, clients may also request a complimentary fit consultation for assistance before production begins.

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What if I need help taking my measurements?

Our Client Services team can guide you through the measurement process and provide instructions designed to help you obtain accurate measurements.

For selected made-to-measure creations, a complimentary fit consultation may also be available.

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Can I request custom alterations?

Depending on the creation, custom adjustments or modifications may be available.

Please contact Client Services before placing your order to discuss your request. Additional charges and production time may apply depending on the nature of the alteration.

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What does made-to-measure mean at ZIANMI?

For creations designated as made to measure, the piece is produced according to measurements supplied for the individual client rather than selected solely from a standard-size range.

Made-to-measure availability varies by design and will be clearly indicated on the applicable product page.

Shipping

Do you ship worldwide?

Yes. ZIANMI offers worldwide shipping to eligible destinations.

We work to ensure that ZIANMI creations can be delivered securely to clients around the world. Shipping availability may vary depending on the destination, carrier restrictions, and applicable regulations.

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How long does production and shipping take?

For made-to-order, made-to-measure, bespoke, and specially commissioned creations, production generally begins within 2 business days after your order is confirmed and, where applicable, all required measurements or customization details have been received. Production typically takes 3 to 4 weeks.

Once production is complete, shipping typically takes 3 to 7 days depending on the destination, carrier service, and customs processing.

Standard-size and available items that do not require individual production are prepared for dispatch according to the processing time stated on the applicable product page or in our Shipping Policy.

Need it sooner? Contact Client Services before ordering and we will confirm whether a rush production or delivery date can be accommodated.

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Will I receive tracking information?

Yes. Once your order has been dispatched, tracking information will be sent to the email address provided during checkout, where tracking is available for the selected shipping service.

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Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the purchase price or shipping charge.

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Is my order insured during shipping?

Where available, shipments may include carrier-provided tracking and shipping protection or insurance.

If your package is lost, damaged, or appears to have been mishandled during transit, please contact Client Services as soon as possible so that we can review the shipment and assist with the appropriate next steps.

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Can I ship my order as a gift?

Yes. Selected ZIANMI creations may be purchased as gifts.

If you would like to request special packaging or include a gift message, please contact Client Services before your order is dispatched. Gift services are subject to availability and may vary depending on the creation.

 

Returns & Refunds

What is your return policy?

ZIANMI offers standard-size, made-to-measure, bespoke, and other specialty creations. Return eligibility therefore depends on the type of item purchased.

Eligible standard-size and non-custom items may be returned in accordance with our Return & Refund Policy. Made-to-measure, bespoke, customized, and certain intimate items may be subject to different return conditions.

Please contact Customer Care before returning any item.

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Are made-to-measure garments eligible for return?

Made-to-measure garments are created specifically for the individual client and are generally not eligible for return or refund, except where required by applicable law or where the garment arrives damaged, defective, incorrect, or does not conform to the confirmed order specifications.

Return eligibility for each creation is determined by the nature of the item and the terms stated at the time of purchase.

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What if my order arrives damaged, defective, or incorrect?

If your order arrives damaged, defective, or incorrect, please contact Customer Care within 48 hours of delivery.

Please include your order number and clear photographs of the item and packaging so that we can review your request and provide an appropriate resolution.

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How long do refunds take?

If a refund is approved, it will be issued to the original payment method.

Depending on your financial institution, processing may take approximately 5–10 business days after the refund has been authorized.

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Who pays for return shipping?

Unless the return is due to an error by ZIANMI, a damaged or defective item, or another circumstance for which ZIANMI is responsible, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable, except where otherwise required by applicable law.

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How do I request a return?

To request a return, please contact press@zionamadioparis.store before sending any item back.

Return authorization is required for all eligible returns. Items sent without prior authorization may not be accepted.

Payments

What payment methods do you accept?

We accept major payment methods available through our secure checkout. The payment options displayed at checkout may vary depending on your location.

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Is my payment secure?

Yes. All payments are processed through secure, encrypted payment providers. ZIANMI does not store your full payment card information on our servers.

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When will I be charged?

Payment is collected at the time your order is placed. Once payment has been successfully processed, your order will enter our production workflow.

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Can I pay in installments?

Where supported by our payment partners, eligible customers may be offered installment payment options during checkout. Availability depends on your location and the payment provider.

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Which currency will I be charged in?

Orders are processed in the currency displayed during checkout. Your bank or payment provider may apply exchange rates or foreign transaction fees if applicable.

 

How do I contact Customer Care?

For assistance with orders, products, shipping, or general inquiries, please contact:

press@zionamadioparis.store

Our team typically responds within 1–2 business days.

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How do I contact Press & Media?

For editorial inquiries, brand collaborations, and media requests, please contact:

press@zionamadioparis.store

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How quickly do you respond to inquiries?

We strive to respond to all customer and media inquiries within 1–2 business days. Response times may vary during holidays, product launches, or periods of high demand.

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Still have a question?

If you cannot find the information you are looking for, our Customer Care team is here to help. We are committed to providing thoughtful, personalized assistance and ensuring an exceptional experience with every ZIANMI creation.

press@zionamadioparis.store